We’re over two weeks into lockdown and a very strange time indeed it is for all of us. The country and most businesses have completely ground to a halt. But we are well aware that plumbing and heating issues do still of course happen, regardless of lockdown. 

So what happens if you have an emergency leak or breakdown? Are we still able to attend your property and make necessary repairs? We currently can only attend your house to carry out emergency plumbing, heating or gas work such as no heating or hot water or a major leak of water or gas. To do this will must follow current guidelines on social distancing.

If you need us call us on 0161 879 4949 as normal and someone will be in touch. 

Even though things are a little different it doesn’t mean we can’t plan in work for the future for once the lockdown is lifted. We can offer advice over the phone if you have any questions about a potential emergency repair, including leaks and breakdowns.

To do this we are offering video appointments via WhatsApp and providing video quotes. We can video call you at a time and day that’s convenient to you and chat to you about your requirements, see your house and assess any potential issues, with zero risk. We know this is a new way of working for many people but it’s actually really effective and is proving very popular!

If a video call isn’t an option for you, we are still here at the end of the phone line and you can email photos to us so we can review them in a similar way.

All Lacey Plumbing and Heating Ltd quotations are free, so contact us today on 0161 879 4949 – we’re here and happy to help.

If you have any concerns around Service Plans or boiler servicing, then do get in touch, as we are creating a list of priority jobs for when we are able to reopen.