As a Worcester Approved Installer we have made a pledge and signed up to their ‘Safe In Your Home’ Commitment. This means we are following best practice safety measures in order to carry out installations and maintenance work.
By following the practical guidance set out by the UK Government, you, our customers, will remain protected while plumbing and heating work is completed.
This way of working begins with following the current government guidelines which is currently – STAY ALERT. This isn’t all and we have updated our processes accordingly to consider all potential risks to our customers and team.
PRE-BOOKING
All customers will be asked if anyone if the house has any symptoms of Covid-19 or if they are vulnerable, so we can assess before we go. All customers will have the process of how we are currently working explained to them.
AT YOUR PROPERTY
Our engineers will call you from outside your property so that you can open the door for our team. Our engineers will be wearing appropriate PPE as they would at any site. They are not obliged to wear a face mask in a domestic property but we have supplied them if an engineer feels that they would prefer to wear one.
Our engineers will wash their hands on arrival at the property, carry out the work/diagnosis, and then clear up their work area with disinfectant paying particular attention to areas that they might have touched – such as door handles.
If they need to talk to a customer they will either do this outside, at a distance inside or from their mobile phone while the customer is in another room. It’s entirely up to you and what you feel most comfortable doing.
If you are shielding or are still unsure about having engineers in your house, we’re continuing to offer video calls. During a call we can provide contactless advice over the phone if you have any questions about a potential emergency repair, including leaks and breakdowns. And as an added bonus you’ll get face time with the famous Most Wanted Plumbers!
If a video call isn’t an option for you, we’re also here at the end of the phone line and you can email photos to us, so that we can review them in a similar way.
All Lacey Plumbing and Heating Ltd quotations are free, so contact us today on 0161 884 1108.
We’re currently working through our boiler servicing backlog so if you’ve not heard from us please do get in touch.
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Unfortunately no matter what time of year it is a boiler can break down, which forces you to think about the cost of trying to repair a boiler compared to the installation of a new one.
This week, one of our customers had to make this exact choice and although the weather is mild right now, the prospect of being without any heating or hot water was concerning.
Even more so at the moment during the Covid-19 Crisis, when we all need a reliable boiler for access to hot water so we can quickly shower after we’ve been to the supermarket or get home after working in a front line or key worker role. For this particular Lacey’s customer it made sense to have the peace of mind that came with a new boiler installation, rather than risking multiple boiler part changes and heating engineer visits. It was also unlikely to have been cost effective to have a repair carried out, given the age of this customer’s existing boiler.
The installation of choice was a Worcester 8000 Life 30kw system boiler with a Worcester Greenstar system filter and a Gledhill Unvented cylinder. The customer who lives in Unsworth, Bury, already had this type of system set up and opted to stay with the same brand but with modern products.
The benefits of this type of Worcester system is the supply of hot water from the unvented cylinder. For instance, if the central heating side of the system stopped working you would still have hot water and vice versa. Although with a brand new boiler installation it’s unlikely to suffer a breakdown any time soon!
This installation benefitted from a 12 year manufacturer’s guarantee with Worcester Bosch for parts and labour; that’s complete peace of mind until 2032! Since Lacey Plumbing & Heating is a Worcester Accredited Installer we’re part of a network of approved installers who can provide these exclusive guarantees.
We’re chuffed to bits to have another very happy Lacey’s customer who had a quality installation and complete peace of mind for their heating and hot water.
To comply with social distancing we now offer boiler surveys by video call and photographs. We’re also following all government guidelines, by physically distancing ourselves from customers and using the correct PPE. Our team is carrying out thorough hand washing, using sanitizing hand gel and are wearing face masks and gloves. On arrival to all emergency home visits, we call from outside and customers are asked to stay at a safe and suitable distance.
If you’ve suffered a boiler breakdown or are looking to replace your boiler before it breaks down then contact us to discuss how Lacey’s Most Wanted team can help you at this time.
This week we were delighted to be able to restore hot water and heating to one of our amazing frontline staff’s homes. We are currently continuing to provide emergency plumbing repairs and work to homes that need it, so it was great to be at the forefront of this local key-worker’s mind in her time of need.
We carried out a new combination boiler swap for an NHS midwife – her boiler had broken down and it wasn’t cost effective to repair it due to the model of boiler and its age.
The customer needed to be able to shower before and after her long hospital shifts to keep herself and her family as safe as possible during the current crisis. Thankfully our Most Wanted team were able to come to the rescue and sort a fix within less than 24 hours.
Our engineer arrived on site first thing in the morning and the new combination boiler was fitted the same day. Of course we provided a service that adheres to current government social distancing guidelines and as we always do, we cleaned up after ourselves. We left the customer with a fully functioning boiler.
The boiler that we installed was a Worcester 30i combination boiler with a Worcester Greenstar system filter. This brilliant boiler comes with a 10 year guarantee, since Lacey Plumbing and Heating Ltd is a Worcester Accredited Installers.
Following the installation, our office team will register the boiler warranty with Worcester Bosch and the installation with Gas Safe. Given that this customer work was carried out at a rental property, a landlord gas safety certificate was also issued as part of the installation.
We received a follow up message from the customer which we were extremely chuffed to read! The midwife wrote: “I just want to say thank you – the engineer was a true hero today.” Well to us this is just the job we do and as an NHS worker, she is the true hero!
If you’re looking for a new boiler installation from a friendly team that truly cares then give us a call today – 0161 884 1110. Our office may be closed but we are still here to help and calls are being diverted so we can still chat with you from home.
You can also email us on office@laceyplumbing.co.uk or complete the ‘contact us’ form right here on the website. We look forward to helping you in the near future.
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We’re over two weeks into lockdown and a very strange time indeed it is for all of us. The country and most businesses have completely ground to a halt. But we are well aware that plumbing and heating issues do still of course happen, regardless of lockdown.
So what happens if you have an emergency leak or breakdown? Are we still able to attend your property and make necessary repairs? We currently can only attend your house to carry out emergency plumbing, heating or gas work such as no heating or hot water or a major leak of water or gas. To do this will must follow current guidelines on social distancing.
If you need us call us on 0161 884 1109 as normal and someone will be in touch.
Even though things are a little different it doesn’t mean we can’t plan in work for the future for once the lockdown is lifted. We can offer advice over the phone if you have any questions about a potential emergency repair, including leaks and breakdowns.
To do this we are offering video appointments via WhatsApp and providing video quotes. We can video call you at a time and day that’s convenient to you and chat to you about your requirements, see your house and assess any potential issues, with zero risk. We know this is a new way of working for many people but it’s actually really effective and is proving very popular!
If a video call isn’t an option for you, we are still here at the end of the phone line and you can email photos to us so we can review them in a similar way.
All Lacey Plumbing and Heating Ltd quotations are free, so contact us today on 0161 884 1109 – we’re here and happy to help.
If you have any concerns around Service Plans or boiler servicing, then do get in touch, as we are creating a list of priority jobs for when we are able to reopen.
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