LACEY PLUMBING RESTORES HOT WATER TO NHS KEY WORKER

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This week we were delighted to be able to restore hot water and heating to one of our amazing frontline staff’s homes. We are currently continuing to provide emergency plumbing repairs and work to homes that need it, so it was great to be at the forefront of this local key-worker’s mind in her time of need.

We carried out a new combination boiler swap for an NHS midwife – her boiler had broken down and it wasn’t cost effective to repair it due to the model of boiler and its age.

The customer needed to be able to shower before and after her long hospital shifts to keep herself and her family as safe as possible during the current crisis. Thankfully our Most Wanted team were able to come to the rescue and sort a fix within less than 24 hours.

Our engineer arrived on site first thing in the morning and the new combination boiler was fitted the same day. Of course we provided a service that adheres to current government social distancing guidelines and as we always do, we cleaned up after ourselves. We left the customer with a fully functioning boiler.

The boiler that we installed was a Worcester 30i combination boiler with a Worcester Greenstar system filter. This brilliant boiler comes with a 10 year guarantee, since Lacey Plumbing and Heating Ltd is a Worcester Accredited Installers.

Following the installation, our office team will register the boiler warranty with Worcester Bosch and the installation with Gas Safe. Given that this customer work was carried out at a rental property, a landlord gas safety certificate was also issued as part of the installation.

We received a follow up message from the customer which we were extremely chuffed to read! The midwife wrote: “I just want to say thank you – the engineer was a true hero today.” Well to us this is just the job we do and as an NHS worker, she is the true hero!

If you’re looking for a new boiler installation from a friendly team that truly cares then give us a call today – 0161 884 1110. Our office may be closed but we are still here to help and calls are being diverted so we can still chat with you from home.

You can also email us on office@laceyplumbing.co.uk or complete the ‘contact us’ form right here on the website. We look forward to helping you in the near future.

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Unit 11 Eton Business Park

Eton Hill Road, Radcliffe, M26 2ZS

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0161 879 4949

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PLUMBING AND HEATING DURING LOCKDOWN – YOUR QUESTIONS ANSWERED

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We’re over two weeks into lockdown and a very strange time indeed it is for all of us. The country and most businesses have completely ground to a halt. But we are well aware that plumbing and heating issues do still of course happen, regardless of lockdown.

So what happens if you have an emergency leak or breakdown? Are we still able to attend your property and make necessary repairs? We currently can only attend your house to carry out emergency plumbing, heating or gas work such as no heating or hot water or a major leak of water or gas. To do this will must follow current guidelines on social distancing.

If you need us call us on 0161 884 1109 as normal and someone will be in touch.

Even though things are a little different it doesn’t mean we can’t plan in work for the future for once the lockdown is lifted. We can offer advice over the phone if you have any questions about a potential emergency repair, including leaks and breakdowns.

To do this we are offering video appointments via WhatsApp and providing video quotes. We can video call you at a time and day that’s convenient to you and chat to you about your requirements, see your house and assess any potential issues, with zero risk. We know this is a new way of working for many people but it’s actually really effective and is proving very popular!

If a video call isn’t an option for you, we are still here at the end of the phone line and you can email photos to us so we can review them in a similar way.

All Lacey Plumbing and Heating Ltd quotations are free, so contact us today on 0161 884 1109 – we’re here and happy to help.

If you have any concerns around Service Plans or boiler servicing, then do get in touch, as we are creating a list of priority jobs for when we are able to reopen.